FAQ

HOW DO I KNOW WHAT SIZE I AM?

To best gauge your appropriate size, please refer to the sizing
chart for the particular item you’re interested in. This can be
found directly on the respective product page

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (Visa, Amex,
Mastercard, Discover) and PayPal.

CAN I PICK UP AN ORDER OR DROP OFF A RETURN FROM YOUR STUDIO IN HOBOKEN?

Yes, absolutely!  We would love you to pay us a visit.  Contact us directly to make an appointment..

WHAT COURIER PROVIDERS DO YOU USE?

All orders are shipped via UPS and USPS.

CAN I USE A PO BOX FOR MY DELIVERY ADDRESS?

No, we do not ship to PO boxes.

DO YOU SHIP INTERNATIONALLY?

We currently ship worldwide. Please refer to our Terms & Conditions for pricing.

CAN MULTIPLE ORDERS BE COMBINED?

Due to high volume of orders we cannot combine orders.
Please be sure to place all desired items in the cart before
checking out.

HAS MY ORDER BEEN SHIPPED?

If you are purchasing product that is currently
in stock, please expect it to be shipped within 1-3 business days. 

HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?

Standard domestic shipments usually take 4-5 business days
to arrive. International shipments typically take 5-7 business
days to arrive. 2-day shipments usually take 2 business days to
arrive. Please note, time may vary due to weather, customs, or
any unforseen variables.

I JUST PLACED AN ORDER, CAN I CANCEL IT?

Unfortunately, we are unable to cancel orders once your order has been submitted.

WILL I BE CHARGED DUTIES AND TAXES?

c.mota is not responsible for any import fees, customs,
duties, or other taxes imposed by your respective country.

HOW DO I EXCHANGE OR RETURN AN ITEM?

We are happy to exchange any product that we stock for online
store credit only. To exchange or return an item, please follow
the instructions located on our Terms & Conditions page.

WILL I HAVE TO PAY FOR RETURN SHIPPING?

Customer are responsible for return shipping for all domestic and International orders.

WHEN WILL I RECEIVE MY STORE CREDIT?

Once returned items are received, store credit is
issued within 2-3 business days.

CAN YOU HOLD PRODUCT FOR ME?

Due to limited quantities we are not able to hold products.

WHERE ELSE CAN I FIND YOUR PRODUCT?

At this time all c.mota products are sold exclusively on
our webshop and at our Hoboken Studio

If you did not find the answer to your question, please contact

customer service directly at info@cmotastudio.com